Terms of Service

Last Updated: August 25, 2025

Welcome to Dark Boys Media! These Terms of Service (“Terms”) govern your use of our website at https://darkboysmedia.com and our digital agency services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Dark Boys Media

Dark Boys Media is a global digital agency based in India, providing comprehensive digital marketing, web development, branding, and creative services to clients worldwide, including Dubai, Russia, United States, Australia, London, South Africa, and other international markets.

Our Services Include:

  • Web design and development
  • Digital marketing and SEO
  • Social media management
  • Branding and graphic design
  • Content creation and strategy
  • E-commerce solutions
  • Mobile application development
  • Digital consulting services

2. Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal authority to enter into these Terms
  • You will comply with all applicable laws and regulations
  • You provide accurate and complete information when requested

3. Service Agreements

Project Contracts

  • All services are provided under separate written agreements
  • Project scope, deliverables, timelines, and pricing are defined in individual contracts
  • These Terms supplement but do not replace specific service agreements
  • In case of conflict, specific service agreements take precedence

Service Modifications

  • We reserve the right to modify or discontinue services with reasonable notice
  • Ongoing projects will be completed under original terms unless mutually agreed otherwise
  • We may update our service offerings to reflect industry best practices

4. Client Responsibilities

Information and Materials

  • Provide accurate, complete, and timely information required for projects
  • Supply necessary content, assets, and access credentials as needed
  • Respond to requests for feedback and approvals within agreed timeframes
  • Ensure you have rights to all materials provided to us

Cooperation and Communication

  • Maintain regular communication throughout project duration
  • Provide constructive feedback and clear direction
  • Adhere to agreed project timelines and approval processes
  • Notify us promptly of any changes in requirements or circumstances

Legal Compliance

  • Ensure your business activities comply with applicable laws
  • Obtain necessary licenses, permits, and approvals for your business
  • Comply with platform policies (Google, Facebook, etc.) for digital marketing services
  • Take responsibility for content accuracy and legal compliance

5. Our Responsibilities

Service Delivery

  • Deliver services with professional skill and care
  • Meet agreed deadlines and quality standards
  • Provide regular project updates and communication
  • Maintain confidentiality of your business information

Professional Standards

  • Follow industry best practices and standards
  • Use appropriate tools and technologies for your projects
  • Provide expert advice and recommendations
  • Ensure team members are qualified and experienced

6. Intellectual Property Rights

Client-Owned Content

  • You retain ownership of your existing trademarks, content, and materials
  • We require appropriate licenses to use your materials for project delivery
  • You grant us permission to display completed work in our portfolio (unless otherwise agreed)
  • Any custom development or design becomes your property upon full payment

Our Intellectual Property

  • We retain rights to our methodologies, processes, and proprietary tools
  • Pre-existing templates, frameworks, and code libraries remain our property
  • We may use general knowledge and experience gained from projects for other clients
  • Third-party tools and licenses are subject to their respective terms

Third-Party Rights

  • We ensure proper licensing for any third-party assets used in your projects
  • You are responsible for obtaining rights to any materials you provide
  • We will not knowingly infringe on third-party intellectual property rights
  • Copyright violations by clients may result in immediate service termination

7. Payment Terms

Pricing and Invoicing

  • All prices are quoted in the currency specified in your service agreement
  • Payment terms are typically 50% advance and 50% upon completion (unless otherwise agreed)
  • Invoices are sent electronically and include all applicable taxes
  • Late payments may incur interest charges as permitted by law

Payment Methods

  • We accept bank transfers, online payments, and other agreed methods
  • International clients may use wire transfers or approved payment platforms
  • Payment processing fees may apply for certain payment methods
  • All payments must be made in the agreed currency

Refunds and Cancellations

  • Refund policies are specified in individual service agreements
  • Work completed and approved is generally non-refundable
  • Cancellation terms vary based on project stage and type
  • Unused advance payments may be refunded minus actual costs incurred

8. Confidentiality

Your Information

  • We maintain strict confidentiality of your business information
  • Non-disclosure agreements are available upon request
  • Access to your data is limited to team members working on your project
  • We do not share client information with third parties without consent

Our Information

  • You agree to keep our proprietary methods and pricing information confidential
  • Team member contact information is for project use only
  • Any sensitive business information shared should be treated confidentially
  • Confidentiality obligations survive termination of our relationship

9. Disclaimers and Limitations

Service Results

  • While we strive for excellent results, we cannot guarantee specific outcomes
  • Digital marketing results depend on various factors beyond our control
  • Website performance may vary based on hosting, content, and external factors
  • Search engine rankings and social media metrics are influenced by platform algorithms

Technical Limitations

  • We are not responsible for third-party platform changes or restrictions
  • Internet connectivity issues may affect service delivery timelines
  • Browser compatibility is provided for current major browsers only
  • Mobile responsiveness follows current industry standards

Liability Limitations

  • Our liability is limited to the fees paid for the specific service
  • We are not liable for indirect, consequential, or lost profit damages
  • Force majeure events may excuse performance delays
  • Insurance coverage protects against professional liability claims

10. Website Usage Terms

Acceptable Use

  • Use our website for lawful purposes only
  • Do not attempt to hack, disrupt, or compromise website security
  • Respect our intellectual property and content rights
  • Provide accurate information in contact forms and communications

Prohibited Activities

  • Spamming or sending unsolicited communications
  • Attempting to reverse engineer or copy website functionality
  • Using automated tools to scrape content or data
  • Posting offensive, illegal, or inappropriate content

Website Availability

  • We strive for maximum uptime but cannot guarantee 100% availability
  • Scheduled maintenance may temporarily affect website access
  • We reserve the right to modify website content and functionality
  • Third-party integrations may affect website performance

11. International Considerations

Global Service Delivery

  • We provide services to clients across multiple countries and jurisdictions
  • Local laws and regulations in your jurisdiction may apply to our services
  • Currency exchange rates may affect pricing for international clients
  • Time zone differences are considered in project planning and communication

Regulatory Compliance

  • Digital marketing services comply with applicable advertising regulations
  • Data protection practices follow our Privacy Policy and applicable laws
  • Industry-specific regulations (finance, healthcare, etc.) require client disclosure
  • Cross-border data transfers are conducted with appropriate safeguards

12. Termination

Termination Rights

  • Either party may terminate services with written notice as specified in service agreements
  • Immediate termination is permitted for material breach of terms
  • Outstanding payments become due immediately upon termination
  • Confidentiality and intellectual property provisions survive termination

Effect of Termination

  • We will deliver all completed work upon receipt of final payment
  • Access credentials and project materials will be transferred as appropriate
  • Ongoing marketing campaigns may be transferred or discontinued as requested
  • Final invoices will be sent within 30 days of termination

13. Dispute Resolution

Initial Resolution

  • We encourage open communication to resolve any concerns
  • Most issues can be resolved through direct discussion with your project manager
  • Escalation to senior management is available for complex matters
  • Written documentation of disputes helps ensure proper resolution

Formal Disputes

  • Disputes will be resolved under the laws of India
  • Indian courts have jurisdiction over any legal proceedings
  • Alternative dispute resolution methods may be considered
  • International clients may request mediation for complex disputes

14. Updates to Terms

Modification Rights

  • We may update these Terms to reflect changes in our services or legal requirements
  • Updated Terms will be posted on our website with a new “Last Updated” date
  • Continued use of our services after updates constitutes acceptance
  • Material changes will be communicated to active clients via email

Notification Process

  • We will provide reasonable notice of significant changes
  • Clients may terminate services if they disagree with material changes
  • Individual service agreements may specify different modification procedures
  • Questions about changes can be directed to our support team

15. General Provisions

Entire Agreement

  • These Terms, together with specific service agreements, constitute the complete agreement
  • Verbal agreements or promises must be confirmed in writing to be binding
  • Any modifications must be agreed to in writing by both parties
  • Invalid provisions do not affect the enforceability of remaining terms

Force Majeure

  • Neither party is liable for delays caused by circumstances beyond reasonable control
  • This includes natural disasters, government actions, pandemics, or technical failures
  • We will make reasonable efforts to minimize the impact of such events
  • Extended force majeure events may justify contract modification or termination

Governing Law

  • These Terms are governed by the laws of India
  • Any legal proceedings will be conducted in appropriate Indian courts
  • International clients acknowledge the application of Indian law
  • We respect applicable local laws in client jurisdictions where relevant

16. Contact Information

For questions about these Terms of Service, please contact us:

Dark Boys Media

  • Email: contact@darkboysmedia.com
  • Website: https://darkboysmedia.com
  • Business Address: 90% Remote Team, New Delhi, 110045 India
  • Phone: +91 9711911953

Service Support

  • General Inquiries: hello@darkboysmedia.com
  • Technical Support: contact@darkboysmedia.com
  • Business Development: business@darkboysmedia.com